Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gloeus7890@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gloeus7890@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gloeus7890@gmail.com.
Refund and Return Policy
We want you to be happy with your order. If something is not right, please contact us and we will do our best to help.
Return window
You may request a return within 7 days of receiving your order. The item must be unused, in its original condition, and in its original packaging with all tags included.
How to start a return
Email us at gloeus7890@gmail.com with your order number and a short description of the issue. Photographs help if the item arrived damaged or incorrect. Please do not send an item back before contacting us, as unannounced returns cannot be processed.
Damaged, faulty or incorrect items
Contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no cost to you, including return shipping.
Items that cannot be returned
For hygiene and safety reasons we cannot accept returns on personal care items, innerwear, cosmetics, or perishable goods once opened. Items marked final sale cannot be returned.
Refunds
All orders are paid by cash on delivery. Once your return is received and inspected, we will contact you to arrange your refund by bank transfer, to an account in the name of the person who placed the order. Please allow up to 14 business days from approval.
Return shipping costs
If the return is due to our error, we cover return shipping. For change of mind returns, the customer covers the cost of returning the item.
Cancellations
You may cancel free of charge any time before dispatch. Once out for delivery an order cannot be cancelled, but you may refuse the delivery.
Refused deliveries
Because we ship cash on delivery, please only order if you intend to accept and pay. Repeatedly refusing deliveries may result in your address being blocked from future cash on delivery orders.
Contact
Email: gloeus7890@gmail.com. We reply within 1 to 2 business days.
This policy does not affect your statutory rights under the consumer protection laws of the United Arab Emirates.