Return & Refund Policy

Last updated: July 2026

At Gloeus, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our policy carefully before submitting a return or refund request.

1. Return Eligibility

  • Returns are accepted within 14 days of the delivery date.
  • Items must be unused, unopened, and in their original packaging.
  • A valid proof of purchase (order number or receipt) is required.
  • Items that have been used, opened, or damaged by the customer are not eligible for return.

2. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To process your claim, we may ask you to provide:

  • Your order number
  • A clear photo of the damaged or incorrect item
  • A brief description of the issue

We will resolve the issue promptly with a replacement or full refund at no additional cost to you.

3. How to Initiate a Return

  1. Contact us via our Contact Page with your order number and reason for return.
  2. Wait for our team to review your request and provide return instructions.
  3. Ship the item back using a trackable shipping method.
  4. Once we receive and inspect the item, we will process your refund or replacement.

4. Refund Process

  • Approved refunds will be processed within 5–7 business days of receiving the returned item.
  • Refunds will be issued to the original payment method used at checkout.
  • You will receive an email confirmation once your refund has been processed.
  • Please allow additional time for your bank or payment provider to reflect the refund.

5. Replacements

Replacements are offered in the following cases:

  • The item arrived damaged or defective.
  • You received the wrong item.
  • The item was lost in transit (confirmed by the courier).

Replacement requests must be submitted within 48 hours of delivery. We will ship the replacement at no extra charge once the issue is verified.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used beauty and personal care products (for hygiene reasons)
  • Items purchased on sale or with a discount code (unless damaged or incorrect)
  • Items returned after the 14-day return window

7. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or wrong item).
  • Original shipping fees are non-refundable unless the error was made by Gloeus.
  • We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.

8. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please reach out to us:

  • Store: Gloeus
  • Website: gloeus.com
  • Contact Page: Contact Us

We are committed to making your shopping experience as smooth and worry-free as possible. Thank you for choosing Gloeus.